Cincinnati Arts Association is moving towards 100% mobile ticketing for a contactless, convenient ticketing experience.
With mobile tickets, our goal is to reduce hand-to-hand contact, lost tickets, and wait times. Now you can view, manage, and use your tickets right from your smartphone.
You're in control of your tickets with our one-stop-shop ticket account. Log in and easily purchase and download tickets, or simply get updates on a rescheduled event.
To manage all of your tickets in one convenient place, log into your account here:
Transferring your unused tickets to someone else is easy and eliminates the need to meet face-to-face or stand in line at will call.
You can transfer multiple tickets for multiple events, and even transfer to multiple people, all with the same easy process.
That's it! Your new tickets should be listed in your account.
Please note that transferred tickets can't be exchanged.
Using the Mobile Wallet:
I'm already at the theater, but I forgot to download my ticket.
If you have an account and your smartphone, no worries. Log in to your account, navigate to “My Tickets,” choose the event, and download your ticket from there. We recommend downloading prior to arrival when possible.
Whom do I contact if I still need assistance?
Please contact the CAA Ticket Office by visiting the Ticket Office window, by calling (513) 621-2787, or by emailing ticketing@cincinnatiarts.org for further assistance.
Are mobile tickets the same as printed tickets?
Each mobile ticket should be treated like any other valid ticket. Mobile tickets are individually scanned allowing one scan per entry. Any attempts to duplicate, alter, or sell copies of the mobile tickets may result in being refused admission to the event. This provides heightened security by identifying counterfeit and stolen tickets.
Can I download mobile tickets to a computer and print them?
No. Mobile tickets should not be transferred to paper. Any printed mobile tickets may not be acceptable for entry.
Can I take a screenshot of my mobile ticket and text/email it to a friend so they can enter?
No. Screenshots of a ticket may not be valid for entry. Please see above for information on transferring tickets.
Can I have multiple tickets on a single smartphone?
Yes, you can swipe through your available tickets (using your digital/smartphone wallet) at the venue if the entire party is present.
What if I don't have a smartphone, or my battery died, or something else happened on event day?
